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Job DescriptionJob Description Summary:
The Customer Support Specialist will act as a liaison, provide product and service information, answer questions, and resolve any emerging problems that our customer's accounts might face with accuracy and efficiency.
Essential Functions
Provide professional phone, and email support to all clients for all E-Closing products
Receive and analyze any information submitted for the validation, identification, and resolution of customer-reported issues.
Responsible for assessing the Customer’s business need or problem, using our online tools and analytical thinking to diagnose and resolve the issue or business need.
Responsible for accurately logging the call information into our call tracking system.
Know how to access and troubleshoot document-related issues.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Have a solid understanding of the E-Closing and ClosingVue Software
Always assure customer privacy and confidentiality in all areas of the job.
Assume additional responsibility as needed.
We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant Notice
Old Republic Title is an Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Real Estate
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